Service innovation​​

Building A Foundation For Transformation​​

  • Promote digital-first service delivery across the department
  • Build myTC Account, a new online service platform for TC aligned to OneGC
  • Launch the Service Innovation Hub and build capacity in user experience (UX) research and service design
  • Establish TC’s service inventory with a service management platform
  • Establish modern fee structures to recover costs for services
  • Implement harmonized service standards
  • Report performance against service standards and client satisfaction

Transformation In Action!​​

New regulatory framework for drones

User-tested online portal – 48,806 drone registrations and over 85,927 exams taken.

Online payments

Online payments are now available for 80+ regulatory services.

Automating Finance and HR processes

Saving up to 19,000 hours of work and freeing employees to do more value-added work by having BOTs do select finance and HR processes.

Applying online for grants and contributions   

$2-billion National Trade Corridor Fund for infrastructure projects now has an online application platform.