Our Transformation Plan

Agile, Smart, Trusted

Canada’s transportation system

Economic footprint:


900,000 jobs @ $79 billion / $1.1 trillion of goods moved​

Marine​

  • 550 port facilities
  • 18 Canadian Port Authorities (CPAs)
  • 335 million  tonnes of goods handled by CPAs
  • $218 billion  in international trade handled across all modes

Rail​

  • Over 70 rail companies, 
  • 40 federally-regulated, holding a Certificate of Fitness from the Canada Transportation Agency 
  • 4 class 1 railways
  • 41,711 kilometres of railway track
  • Rail freight just over 313 million tonnes

Air​

  • 26 national airports
  • 296 othercertified, land-based airports
  • 6.4 million aircraft movements
  • Over 152 million air passengers 
    per year

Road​

  • Over 23 million road motor vehicles
  • 1.13 million kilometres of two-lane-equivalent public roads
  • 295 billion tonne-kilometres in for-hire trucking traffic

Change is happening fast

We need to keep pace or risk falling behind


TC must consider:

  • What today’s passengers, manufacturers, owners and operators expect
  • Who the new industry players are
  • Impacts to transportation safety and security, the environment and economy
  • Emerging risks and how to manage them
  • How to work with our partners to enable innovation
  • The best rules and tools to monitor and ensure compliance

TC must change how we work to meet challenges, prepare for the future, and better serve the transportation system.

A new vision for how we work at Transport Canada

AGILE

We are proactive. We anticipate. We respond to changing needs. Our legislation, regulations, tools, and people adjust to support innovation, growth and sustainability.

SMART

We seek out and are informed by data. We have a skilled workforce. Our services are digital by design and user-centred. We make risk-informed decisions.

TRUSTED

We earn our credibility. We are open, transparent and accountable. We approach our work with integrity to ensure a safe and high-performing transportation system.



How do we adapt to these changing times?

We rethink how we design and deliver our programs


Image description below

Digital by Design

GC Digital Standards:

  • Design with users
  • Iterate and improve frequently
  • Work in the open by default
  • Use open standards and solutions
  • Address security and privacy risks
  • Build in accessibility from the start
  • Empower staff to deliver better services
  • Be good data stewards
  • Design ethical services
  • Collaborate widely
Authorities and Mandate

From

Outdated and inconsistent legislation and regulatory approaches

To

Legislative authorities and policy instruments that are modern, clear and adaptable to an evolving transportation system

Risk / Opportunity Assessment

From

Inconsistent understanding of risk and how to manage it by using data

To

  • Clear understanding of risks and tolerance levels
  • Reliable, data-driven risk assessment for inter-modal and international comparisons
  • Ability to assess economic impacts and conduct cost-benefit analyses
  • Research with users to understand impacts and perceptions
Policy Design

From

Inflexible policy instruments, including non-regulatory approaches

To

  • Ability to choose cost-effective, high-impact interventions
  • Engagement with citizens and industry to design policies and explore voluntary compliance
Program & Service Design

From

Lack of focus on users; Traditional regulatory approach with limited consultation;
Outdated fee structure

To

  • User-centric, digital-first design and delivery of programs and services 
  • Meaningful engagement 
  • New regulatory and non-regulatory approaches, including alternate service delivery models
  • Modern fees to support high-quality service and enhance international competitiveness
Program & Service Delivery

From

Paper-based, in-person transactions with lack of user support across channels;

Inconsistent or no service standards;

Lack of effective ways to give feedback;

Inconsistent risk management

To

  • Digital-first, multi-channel delivery 
  • Transparent, harmonized service standards 
  • Robust feedback mechanisms; reporting on how we use feedback to improve
  • Common approach to risk management in compliance and enforcement
Monitoring & Assessment

From

Inconsistent or unavailable data, making it hard to measure program success​

To

  • Open, timely data that informs decision-making​​
  • Data that helps us improve programs, innovate and experiment
  • Publicly shared performance reports​



Our Transformation Plan


Intelligent policies and programs

  • Legislation
  • Regulations
  • Policies
  • Interventions and instruments
  • Outreach and awareness
  • Monitoring

Service innovation

  • Regulatory authorizations
  • Internal services
  • Grants and contributions
  • Advisory services

Transparency and public trust

  • Engagement
  • Relationship building
  • Open by default – sharing data and information
  • Accountability

Data-driven decisions

  • Big data
  • Advanced analytics
  • Environment and infrastructure
  • Governance

Modern, inclusive workforce – Beyond2020

  • People
  • Culture
  • Tools
  • Workplace



Making transformation stick ​


Building Awareness ​

In person and online activities on themes related to transformation at TC, videos, articles, newsletters, social media​

Major Events ​

TC Talks, TC Digital Village, ​ Panels, Workshops​

Engagement Sessions

Interactive in person discussions with​ employees in all regions ​​

Empowering Employees ​

Digital Ambassadors Network, TC How We Work Playbook, Feedback Mechanisms​​



Want to know more? Follow the story!​​


Julie Leese​
Chief Digital Officer​
Transport Canada ​