We need to keep pace or risk falling behind
TC must consider:
We rethink how we design and deliver our programs
GC Digital Standards:
From
Outdated and inconsistent legislation and regulatory approaches
To
Legislative authorities and policy instruments that are modern, clear and adaptable to an evolving transportation system
From
Inconsistent understanding of risk and how to manage it by using data
To
From
Inflexible policy instruments, including non-regulatory approaches
To
From
Lack of focus on users; Traditional regulatory approach with limited consultation;
Outdated fee structure
To
From
Paper-based, in-person transactions with lack of user support across channels;
Inconsistent or no service standards;
Lack of effective ways to give feedback;
Inconsistent risk management
To
From
Inconsistent or unavailable data, making it hard to measure program success
To
In person and online activities on themes related to transformation at TC, videos, articles, newsletters, social media
Major Events
TC Talks, TC Digital Village, Panels, Workshops
Interactive in person discussions with employees in all regions
Empowering Employees
Digital Ambassadors Network, TC How We Work Playbook, Feedback Mechanisms
Julie Leese
Chief Digital Officer
Transport Canada